We offer a unique notification system consisting of ongoing customer surveys. This allows you to react on incidents of unfortunate customer service – before the incident is repeated with other customers.

An ongoing insight into what can and must be adjusted when it comes to customer service along with critical knowledge concerning how to increase sales is the key to success in any business. We grant every store in your company access to the customers’ experience – 24 hours a day– every day of the week.

Our solution can be seen both as - a source for inspiration in terms of ideas on what to change in order to increase the overall sales – and as a time-saving method when following up. --Have a look at an example of a report (link) from a retail chain.

Meng & Company regularly assists both the public sector and private companies with their WAs. In the public sector we’ve assisted the Royal Library, the National IT and Telecom Agency, the Danish Agency for Science, Technology and Innovation and the Danish University and Property Agency in conducting WAs in recent years. Among some of the private companies are LINAK and KommuneForsikring.

In the tasks we’ve had as our starting point adaptations of NFA’s korte skema. The adaptations have been discussed with the clients and we are experienced in several variations of the schedule – what that will work well and not so well – and we will also be able to help you.
At the same time we offer to benchmark your results op against a nationwide analysis so that you get an idea of your status.

“We’ve been particularly satisfied with the WA that Meng Analysis has helped us with, on the basis of which we’ve recommended others to use Meng Analysis as well”. - Anja Janum, Special Consultant, the Danish Agency for Science, Technology and Innovation.

An analysis of customer intake tells you what your company must do in order to increase the number of customer enquiries. The intake analysis lets us know why the customers choose you and who the new customers are. Surveying customer satisfaction is a step towards dealing with how to hold on to existing customers.

The surveys are put forward based on the idea that it is more efficient to use resources on your existing customers rather than to use resources on attracting new customers to your business.  As a result surveys on customer satisfaction can be used when promoting a customer-based culture within the organization – also, it can reveal to you whether or not you’re doing a good enough job – in order to make the customers return to you.

An analysis of customer loss tells you what went wrong when some customers chose to visit your rival across the street. It’s used as the basis for closing the small “gaps” in your business where customers can “escape”.

360 degree leader assessments are a tool for developing leaders. When using 360 degree leader assessments  many leaders will reach fine evaluations and others less fine evaluations Both types of evaluation are of great value. The skilled leader can inspire and teach others and potentially become an even better leader – at the same time the less skilled leader can be pointed in the right direction. What’s crucial is that you relate to these assessments and use them as a basis for making decisions on competency development.

It is top management’s responsibility to set the course on how to develop and evaluate managers along with ensuring that the evaluation and development is anchored in our strategy. That is the foundation of manager evaluation and manager development. Experiences within manager evaluation tells us that there is an advantage in letting every manager and employee know about an upcoming evaluation in order to avoid any unfortunate insecurity among the staff members.

Employee surveys has as its 2 main purposes to;

1. Increase job satisfaction and personal efficiency.
2. Develop the relations between colleagues along with strengthening the company’s correlation.

Based on 15 years of experience in HR analysis we have developed an analysis model that promotes and fulfils these two goals. It will point out up to 3 prioritized steps per leader, department and the entire business –which will lead to an efficient fulfillment of the overall goals. The analysis model is validated by statisticians at Copenhagen University.

Be assisted by skilful consultants in regards to the appropriate tools. Project  planning, setting up lists of management-, employee- and department relations, achieving satisfying response rates and devising a large number of reports requires experienced specialists and reliable computer programs – and we offer you both - in order to ensure a high quality in our problem solving. “Keep it simple”.

We deliver stylish, clear and easy-to-understand reports so that your leaders have no problems with conveying the results of the study. At the same time we present the analysis of your company and put it into perspective – everything is done in order to base the decisions regarding future focus areas on a solid and well qualified foundation.

Conduct a targeted follow-up. Your leaders will be equipped with a toolkit so that they can get started on their plans of action. Other than that we also offer an internet-based system that will support your HR-department in following up on each plan.

Have an insight into your status in crucial competition parameters by using our “out-of-the-box” digital dashboard. We will provide you with important stats in bar charts, speedometers, maps and many more.

With a simple click of the mouse you’ll be provided with a visual outline on the key performance indicators crucial to your company. One more click lets you dig into the details of each status bar.

Our digital solution is a web-browser application SaaS that is built on open source software. It contains all the basic functions, is very flexible and is extremely user-friendly.