How is your company doing in regards to job satisfaction, sustaining and recruiting employees, sickness absence, management training and enthusiasm? Meng & Company has several years of experience in increasing job satisfaction in workplaces and among staffs. We work with behavior and practical tools and without a doubt we will be able to inspire you.

Our criteria for success is creating results based on actions rather than words.

Our approach to development is about finding and refining what already works and at the same time create a connection between strategy, communication, relations and results. The challenge lies in creating the right organizational dispositions through a visible management – a management that reflects values that can be realized and understood on each level of the organization.

And the common denominator is exactly the reality and the universe that exists within your company – a place where structure and culture mutually affects each other and promotes the desired development: the structure (the formal): Who decides what? How is the work at hand organized? – And the culture (the informal): What is the level of job satisfaction? What is your customer promise – and what about the connection between what you promise and what actually takes place in the customer relation?

A broadly defined word which all in all covers the very essence of any business: If there is no sale there is no business, and is there a poor sale there’s bound to be a poor business.

In most cases, whether we’re dealing with a retail business  or a shipping company, there is a great potential within – a potential that can become clear when analyzing the sales statistics – what is the actual status? What are we selling? What can we optimize? And what can we emphasize? Etc. Exactly how do we present our different products to our customers - and do they really know what we’re offering them?

Meng & Company helps your business focus on sales from the very start to the very end; which involves optimizing the sales process and the procedure which positively affects customers, employees – and not least the bottom line.

All management is change management and has to do with clarifying, preparing and understanding how your business – and your leaders – manage to create an ongoing development and an acknowledging approach to change – by working with the human aspects of change.

As a starting point it is critical to understand that change needs to be implemented by the management and worked on by the staff members. And that is exactly why a successful process of change is reflected in management’s ability to communicate and involve its employees.

Meng & Company makes room for each leader, employee and individual to be able to rise to the occasion and see the direct connection between the business – Why are we here? Where do we want to go? – And what does that mean to me? Our experience tells us that it is exactly that; The link between each individual within the company and the business itself that activates the personal growth that is needed to kick change into action.

“Guests are the cornerstone of our business: Every single guest is our reason for existing and the attention shown towards them cannot be overrated!”

Beloved children have many names… and so does service! In essence, it has to do with how service is defined in YOUR business! What can you do – every single day – to make sure that customers, guests and colleagues see, feel and experience service?

The customer’s experience is the cornerstone of being able to create loyal customers – and this has to do with living for and creating great experiences - straight from the heart! It has to do with being TUNED IN on the task at hand – being the host or hostess and seeing every single guest as a clear opportunity to make a difference; sending a smile, kneeling down whenever talking to a child and giving a helping hand – whenever the opportunity presents itself. Service has to do with “being the flesh and blood of the business” – which is exactly why it is essential to create a strong link between intentions and actions. It’s not only WHAT you communicate but also; HOW you communicate it!