For every business, loyal customers are essential, as these will be increasingly remunerative, purchase more and recommend your business to their network.
When working with Net Promoter Score® (NPS), it is precisely the loyalty of your customers that you reveal. Meng & Company a/s not only offers you an NPS analysis, but an easily accessible platform combined with many years of experience and powerful skills within customer relations.
It is important to have insights into what your customers think – and here we have a powerful tool! Our solution is simple, efficient, flexible and competitively priced. Reports are established to identify your exact needs and are, of course, real-time updatable.
The Meng & Company a/s point of departure is always the current situation in which your business finds itself; however, from an overall point of view, the journey towards increasingly loyal customers consists of five stages:
- Identification of needs
We start the process by creating clarity about the purpose of this journey. What do your customers think today? What is the potential? Which insights do you wish to achieve, and how do we reach this goal together?
- Setup and test
This is where we unfold our tool. We do all the necessary work, including setup, in order to identify your target group.
- Gathering data
During this phase, we embark on gathering data. This is done via mail, text messages or business cards and is tailored individually. The data gathering method depends on the target group.
- Intro and presentation
When data gathering has been initiated, we introduce you to the report module, which is a dashboard where you can choose various filters if you so wish. You are given access to your own individual portal and, in the event you have several entities that need access to their own results, we can also accommodate that.
- Training and tools
Carrying out the surveys will not, by itself, add value to your business in the short or long run – actions are required; actions that have been tailored to your specific situation and challenges, and here a development course; the surveys will help to identify actions which can be profitable to you.