We believe that the best way to learn something is by actually doing it. In the course of the past 30 years, we have achieved positive results in more than 200 international and exceptional businesses, and they all share our conviction.
We believe that change comes from the inside. From each individual person in the organisation. Our experience shows us that the right way to achieve the desired changes comes through motivation, coaching and training consistently, via hands-on experiences anchored in THRILL® and relevant examples from everyday life in the business.
THRILL® is a cognitive-based training method which provides you and your business with a Licence to THRILL® one another and your customers. It is a development tool which is used by thousands of employees for strengthening leadership, teams, customer relations, sales, work atmosphere and results in general. And it works!
THRILL® is an acronym and the letters have their own meaning and symbolizes engagement and enthusiasm, a sparkle in the eye, passion – and a desire to be part of the solution.
The letters in THRILL represent 6 key aspects:
Timely, Helpful, Raving, Interested, Listening, Legendary playful
The method is the result of our collaboration with exceptional teams and businesses around the world since 1990, and its tools are based on the select conditions that can upgrade excellent teams.
Make a difference with THRILL®
The THRILL® concept and having the THRILL® factor are mostly about being passionate about great experiences. About being on your toes and being attentive. We regard every single guest/customer as a human being and see him/her as an obvious chance of making a difference – here and now.
Working with THRILL® in countless different organisations has proved that the method is an excellent catalyst for promoting commitment to work and the desire to contribute on one’s own initiative with outstandingly good service, together with the desire to anchor specific targets and goals.